Payment & Billing Terms

These payment and billing terms govern the payment process for orders on houselyys in all our markets: Germany, Austria, Switzerland, United Kingdom, Ireland, United States, Spain, Italy, and France.

1. Accepted Payment Methods

To offer you a safe and comfortable shopping experience, we accept the following payment methods:

• Credit Card: Visa, Mastercard, American Express
• PayPal
• Klarna
• Google Pay
• Apple Pay

2. Payment Processing

• Payment is due immediately upon completion of the order.
• Orders are only processed and shipped after successful receipt of payment.
• If a payment fails or is cancelled, the order will not be confirmed. In this case, we ask you to repeat the ordering process or choose another payment method.

3. Prices & Currency

Prices are automatically displayed in the currency of your delivery country:

• Germany, Austria: Euro (EUR)
• Switzerland: Swiss Franc (CHF)
• United Kingdom, Ireland: British Pound (GBP)
• United States: US Dollar (USD)
• Spain, Italy, France: Euro (EUR)

Additional conditions:

• The currency shown at checkout is binding.
• All prices include the legally applicable taxes and duties of your country.
• Price changes are possible at any time, but not after the order is completed.

4. Secure Payment Processing

• Zorenza uses SSL encryption as well as established, certified payment service providers to protect your payment data.
• Your credit card or payment data is not stored by us.

5. Refunds & Chargebacks

• Refunds are made according to our Return & Refund Policy.
• Refunds are made in the originally used currency (EUR, GBP, USD, or CHF).
• In case of payment problems or uncertainties, we ask you to contact our customer service first before initiating a chargeback.

6. Invoices

Do you need an invoice for your order?

We will gladly provide one. Please send us a request by email to: service@houselyys.com

7. Fraud Prevention

To protect our customers, we reserve the right to review, cancel, or temporarily hold orders in case of suspected fraud or unauthorized use.

8. Customer Service & Contact

Our customer service is available 24/7.

• Response time: within 24 hours
• Email: service@houselyys.com

If you have questions about payment, billing, or invoices, we are always happy to assist you.